Frequently Asked Questions
You’ve got questions, we’ve got answers
What is interactive doggie day care?
Interactive doggie day care is an essential part of a dog’s life. At Hounds Town, we place dogs in play groups with other dogs his size, temperament, and personality. Instead of allowing dogs to play for only a certain period of time and then putting them in a kennel, dogs at Hounds Town are in their play groups all day long–allowing them to experience a natural pack as they did in the wild. Fully interactive doggie day care enables a dog to learn boundaries, to socialize, and to get exercise. Dog boarders participate in interactive doggie day care throughout their entire stay!
Can my dog get sick at Doggie Day Care?
Although we strive to maintain the most sterile and safe environment, like all things in life the potential for illness and injury exists, especially in an interactive environment with animals. Whether it’s a school cafeteria, vacation resort or in the work place we are exposed to germs on a constant basis. Like humans, both the very young and very old are more prone to illness. We care for about 25,000 visitors a year. Out of those, there will be a handful of pulled muscles, minor scratches, kennel cough, or other injuries or illnesses.
What happens if there is a fight?
All dogs must pass a no-cost temperament test. This involves an introduction of your dog to our resident campers. Although this is a good indication of the dogs’ personality, dog fights can and do occur, RARELY resulting in serious injury. The staff is trained to intervene and separate fighting dogs safely and efficiently. We do place dogs in play-groups according to size and temperament. However, due to the fact that they are living creatures, their behaviors are sometimes unpredictable (not unlike humans) and in the rare instance a fight may take place.
What if my dog becomes sick or injured while at Doggie Day Care?
Before enrolling your dog in doggie day care, you will be required to fill out an application, complete with emergency contacts and your veterinarian’s information. In the unlikely event of an emergency and you cannot be reached, we will contact whomever you’ve assigned as your emergency contact. Then we will attempt to contact your vet. If we cannot reach your emergency contact, your vet, or anyone associated with the dog, we will use our own discretion and either transport your dog to an emergency vet at the owner’s expense.
What if I’m late getting off from work and miss the check out time?
DOG’S CANNOT BE DISCHARGED AFTER CLOSING TIME. We understand unexpected delays may occur. Therefore we are always prepared to accommodate your dog. Just call and let us know; your dog will be welcome to stay overnight. He or she will have bedding, be fed and allowed to participate in day care the following day. The boarding and day care rate will be applied to your balance.
I’ve been told that dogs can get too much exercise. Is this true?
FORCED EXERCISE (long runs beside a bicycle, running on a treadmill) has been speculated to be dangerous for dogs. If a dog isn’t allowed to take a break or is made to keep a certain pace for prolonged periods of time, injury can occur. However, unlike sled dogs or working dogs, we don’t require that dogs move or play if they do not want to. If they chose to nap or lay down, they may do so freely. There is always fresh water available in each playroom and kennel.
If a participant appears ill or over stimulated, a member of our staff may put your pet in for a time out or nap. However, dogs generally have more sense than humans and know not to get over-stimulated, particularly in the warmer months.
Will my dogs get fleas or ticks while at Doggie Day Care?
We request that all our campers be placed on a flea and tick preventative. Although it is impossible to enforce this, history has shown that our pet owners are very conscientious and maintain a high level of health care for their dogs. In addition, due to our high standards of cleanliness it’s rare for us to find a flea or tick on a dog. If we should find one, we notify the owner immediately.
Will my little dog be in a playroom with a bigger dog, like a Pitbull or Rottweiler?
We do NOT breed discriminate. All dogs are temperament tested prior to admittance. However, we do separate dogs according to size, temperament, and personality.
Will you feed my dog?
Generally we do not feed day care dogs. Introduction of food in a pack environment can trigger unwanted behavior even in the most placid of dogs. We ask that you place your dog on a twice-daily feeding schedule: in the morning before day care and in the evening after day care. Overnight boarding guests are fed twice a day: in the morning and in the evening.
My dog needs medication. Can you administer it?
While we are happy to give dogs vitamins, antibiotics, and medication for minor medical issues, we cannot give any life-sustaining medication. We cannot accommodate dogs with any life threatening illness.
My dog isn’t fixed, can he still come here?
We require that all dogs be spayed or neutered by 6 months old whether they are coming for interactive doggie daycare or overnight boarding.
My dog isn’t good with other dogs. Will he do well here?
It depends. Some dogs that show signs of fear or leash aggression do well in an interactive environment. Since we are a fully interactive doggie daycare, all dogs need to be able to socialize with other dogs and our staff without showing signs of aggression. We require a no-cost temperament evaluation to assess your dog and make sure he will do well in our environment.
Will my dog get dirty and smelly in doggie day care?
YES. Similar to children playing in school, your dog will get dirty, particularly in wet or humid weather, and he may smell like “dog.” A dirty dog is a good indication that he or she was active and playing with the other campers. We do offer baths; please inquire with your location at drop off.
Why can’t I go in the back and see the playrooms and kennels?
On any given day, we host 40-80+ dogs in our facility and strangers walking in the back and through the playrooms and kennel area greatly disrupts the energy of the packs. For insurance reasons, we also cannot invite customers in certain areas of the facility but you are welcome to view any area on our security camera and through the viewing area in the lobby. If you are concerned about how your dog is during his daycare or overnight boarding stay, you are always welcome to call the facility and check on your pup.
Do I have to sign the liability release?
YES. As hard as we work to make doggie daycare a home away from home for your best friend, things DO happen and we need to make sure all parties understand this. Injuries and illness can come with the territory of fully interactive doggie day care and play, and it’s important that customers understand this before bringing their dog to doggie day care.